Privacy Policy

1.1 Personal Information You Provide

• • Registration Data: Name, email address, date of birth, gender, location
• • Profile Information: Photos, bio, interests, profession, education, relationship preferences
• • Communication Data: Messages, likes, swipes, matches, tip offers and messages
• • Payment Information: Billing details for premium features (processed by secure third-party providers)
• • Verification Data: Government-issued ID for age and identity verification
• • Support Communications: Customer service inquiries and feedback

1.2 Information We Collect Automatically

• • Device Information: Device type, operating system, browser type, IP address
• • Usage Data: App usage patterns, features accessed, time spent, session duration
• • Location Data: Approximate location based on IP address or GPS (with consent)
• • Technical Data: Log files, cookies, device identifiers, crash reports
• • Analytics Data: User behavior patterns, feature usage statistics

1.3 Information from Third Parties

• • Social Media: Profile information if you connect social media accounts
• • Background Checks: Safety screening data from authorized providers
• • Marketing Partners: Demographic and interest data for advertising
• • Identity Verification: Age and identity confirmation from verification services

2.1 Core Service Provision

• • Create and maintain your profile and account
• • Provide matching services and compatibility scoring
• • Enable communication between matched users
• • Process tipping transactions and facilitate user incentives
• • Deliver premium features and subscription services

2.2 Safety and Security

• • Verify user identity and prevent underage usage (18+ requirement)
• • Detect and prevent fraudulent accounts and inappropriate behavior
• • Monitor for violations of Terms of Service and Community Guidelines
• • Investigate reports of harassment, abuse, or other safety concerns
• • Maintain platform security and prevent technical attacks

2.3 Communication and Marketing

• • Send service-related notifications and account updates
• • Provide customer support and respond to inquiries
• • Send promotional materials and feature updates (with consent)
• • Conduct surveys and collect feedback for service improvement

2.4 Legal Basis for Processing (GDPR)

• • Contract Performance: Providing dating services per our Terms
• • Legitimate Interest: Safety, security, fraud prevention, service improvement
• • Consent: Marketing communications, location tracking, optional features
• • Legal Obligation: Age verification, regulatory compliance, law enforcement requests

3.1 With Other Users

• • Profile information you choose to share (photos, bio, interests, etc.)
• • Match compatibility scores and mutual connections
• • Communication history with matched users
• • Tip offers and messages (only to intended recipients)

3.2 With Service Providers

• • Payment Processors: Stripe, PayPal for subscription and tip processing
• • Cloud Infrastructure: AWS, Google Cloud for hosting and storage
• • Analytics: Google Analytics for usage statistics (anonymized)
• • Customer Support: Zendesk for ticket management
• • Identity Verification: Jumio, Onfido for age and ID verification
• • Background Checks: Authorized screening providers for safety

3.3 Legal and Safety Requirements

• • Law enforcement agencies when required by valid legal process
• • Government authorities for regulatory compliance
• • Legal proceedings involving safety threats or illegal activity
• • Emergency situations to prevent harm to users or others

3.4 Business Transfers

In case of merger, acquisition, or sale of FlameLink, user data may be transferred to the new entity with advance notice to users and continued privacy protection.

4.1 Account Data

• • Active Accounts: Data retained while account is active
• • Deleted Accounts: When you delete your account (Settings → Delete my account) your profile, photos, swipes, matches, messages, notifications and AI analyses are removed immediately and the account record is anonymised. Moderation reports and administrative audit entries that reference your account ID are retained for safety and legal purposes.
• • Legal Requirements: Some data retained longer for legal compliance (up to 7 years)
• • Safety Records: Reports and investigations retained for safety purposes

4.2 Specific Data Types

• • Messages: Retained until either user unmatches, blocks, or deletes their account
• • Payment Data: Transaction records kept for 7 years (financial compliance)
• • Verification Data: ID documents deleted after verification, records kept 3 years
• • Analytics Data: Anonymized data may be retained indefinitely